Settings for mail clients (SMTP)

autumnlane

Server: outgoing.gwi.net SMTP Authentication is *required* Username: username@gwi.net (the domain is *required*) Port: 587 or 8025 Note: Allows sending mail from other networks if they don’t block the connection. For SMTP with SSL enabled, use Port: 465

Settings for mail clients (IMAP)

autumnlane

Server: incoming.gwi.net Username: username@gwi.net (the domain is *required*) Port: 143 For IMAP with SSL enabled, use Port: 993

Settings for mail clients (POP)

autumnlane

Server: incoming.gwi.net Username: username@gwi.net (the domain is *required*) Port: 110 For POP with SSL enabled, use Port: 995

I need help resetting my password(s).

autumnlane

EMAIL If you know your current password, log into the Webmail Portal and complete these steps: 1. In the Settings window, click Password. 2. Type your current password in the Current password field. 3. Type your new password in the New Password field. 4. Re-type your new password in the New Password (again) field. 5. Click Save. If you don’t …

Do I need to pay GWI through your technician while they’re at my home?

autumnlane

Customer satisfaction is our first priority. (Really!) Billing is established at the time of your service order, but we don’t process payment until after the install has been completed and the services are confirmed to be working. If you want to change the payment method, please speak with our Billing team by calling 866-494-2020.

How long does it take for Internet to be set up at my house?

autumnlane

Outside of fiber services, we partner with your local phone company, who first needs to deliver the copper line to your residence. Once that is installed, we’ll quickly complete the setup process to activate your internet.