GWI Careers

JOB TITLE: Sales and Financial Analyst for Fiber Network Expansion

Department: Sales

FLSA Status: Exempt

Revision Date: 3-26-24

Location: Biddeford, Maine

GENERAL SUMMARY

We are a benefit corporation that builds 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We have been on Maine’s Best Places to Work list for three years running: 2020, 2021 and 2022. Our networks are infused with our DNA of network neutrality, privacy, and security with digital inclusion being a fundamental goal. These networks are vital for everyone but in particular, the rural areas where the need is most prevalent. Every day we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve.

We are seeking a dynamic and analytical Sales and Financial Analyst to join our expanding team. This role is pivotal in driving the financial and operational success of our ambitious fiber network expansion projects. Positioned at the nexus of sales, finance, engineering and strategic planning, you will provide essential insights that shape our market strategies and investment decisions. This includes a deep dive into the economics of fiber optic internet build-outs, assessing cost structures, revenue streams, and financial viability to ensure our projects are both competitive and sustainable. A comprehensive understanding of state and federal grant programs will be incredibly valuable, as these are often crucial to the financing of new infrastructure projects. If you have a passion for technology, a knack for numbers, a drive to make an impact, and familiarity with leveraging public funds to support telecommunications projects, we want you on our team.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Financial Analysis & Forecasting: Develop and maintain sophisticated financial models to forecast revenue, costs (including CapEx and OpEx), and profitability associated with fiber optic internet build-outs. Evaluate financial performance against strategic goals and market expectations.
2. Understanding Economics of Fiber Builds: Provide in-depth analysis on the economics of deploying fiber networks, including cost analysis of infrastructure development, operational efficiencies, and the long-term financial sustainability of fiber projects. Analyze various funding and financing options to support expansion efforts.
3. Sales Support & Strategy: Work closely with the sales team to analyze trends, evaluate sales performance, and identify opportunities for optimization. Use insights from financial models and market analysis to contribute to effective sales strategies and goals that align with the economics of fiber expansion.
4. Market Research & Competitive Analysis: Conduct comprehensive market research to gauge new opportunities and evaluate the competitive landscape. Assess market demand, penetration rates, and potential return on investment for new fiber deployments.
5. Budgeting & Reporting: Participate in the budgeting process with a keen eye on the financial intricacies of fiber network projects. Provide detailed reports to management on financial performance, budget variances, and project profitability.
6. Cross-functional Collaboration: Ensure alignment between sales objectives, financial viability, and the technical requirements of network expansion plans by working closely with project managers, marketing, and engineering teams.
7. Investment Analysis: Critically evaluate potential investment opportunities for network expansion, including the assessment of partnership opportunities, government grants, and innovative funding models, with a focus on understanding the unique economic challenges and opportunities of fiber optic internet build-outs.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. Bachelor’s degree in Finance, Economics, Business, or a related field.
2. 3+ years of experience in a financial analysis, business analysis, or a similar role, preferably in the telecommunications or technology sectors.
3. Strong analytical and problem-solving skills with a proven ability to interpret large sets of data and translate them into actionable strategies.
4. Experience with financial modeling, forecasting, and budgeting.
5. Excellent communication and presentation skills, with the ability to articulate findings and recommendations to stakeholders at all levels.
6. Proficient in Microsoft Excel and financial analysis software. Knowledge of GIS (Geographic Information Systems) is a plus.
7. Ability to work independently in a fast-paced environment and manage multiple projects simultaneously.

TO APPLY: 

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB TITLE: Information Systems Administrator I

DEPARTMENT: Information Technology & Information Systems

FLSA STATUS: Exempt

REVISION DATE: 6/18/2024

LOCATION: Biddeford, Maine

SALARY RANGE: $44K-$50K annually

GENERAL SUMMARY

We are a benefit corporation that builds the 21st-century infrastructure that communities depend on to conduct their lives and grow their economy. We have been on Maine’s Best Places to Work list for four years running: 2020, 2021, 2022 and 2024. Our networks are infused with our DNA of network neutrality, privacy, and security with digital inclusion being a fundamental goal. These networks are vital for everyone but in particular, the rural areas where the need is most prevalent. Every day we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve.

Our Information Systems Administrator I is responsible for supporting in-house applications serving GWI’s operations, internal users, and customers. Supported applications include database-backed web applications, desktop client software, and online software as a service.

The administrator will also be involved in projects and deployment of applications. They are responsible for the creation of documentation, training materials, and the creation of best practices. The administrator will interact with developers, stakeholders, system architects, and various subject matter experts.

A successful candidate is self-driven, creative, passionate about delivering solutions, and possesses a strong knowledge of software architecture and design.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Support in-house applications for all aspects of GWI operations. This includes Customer Support, Information Technology, Informations Systems, Finance, System Operations, Networking, Sales, and Marketing.
2. Support and manage database applications including augmentation and optimization of existing schema and production of new queries, procedures, and functions to support new features.
3. Maintain and update corporate reporting.
4. Produce new reports using various tools.
5. Provide training, support, and end-user documentation for projects.
6. Collecting and analyzing data to meet business requirements.
7. Leading projects and coordinating with other teams to produce better business outcomes.
8. Testing business processes and recommending improvements.
9. Develop solutions with minimal guidance; participating and conducting in design and testing strategy.
10. Support IT operations as needed.
    

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. Bachelor’s Degree, Associate’s degree in Computer Science or equivalent
   – and/or –
2. 2+ years of professional software application support experience.
3. Creative and analytical thinker with attention to detail and strong problem-solving skills
4. Excellent written and oral communication skills.
5. General understanding of software development and software engineering.
6. Ability to lead projects.
7. Ability to handle multiple projects simultaneously.
8. Ability to work within a team environment.
9. Demonstrated success in process improvement and adoption using the Salesforce or similar platform.
10. Ability to critically evaluate information gathered from multiple sources, reconcile information conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
11. Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes.

REQUIRED TECHNICAL SKILLS

1. Demonstrated software support background.
2. Understanding of system integrations and APIs.
3. Ability to understand and contribute to functional requirements and translate them into technical design and development projects of various degrees of complexity.
4. Ability to clearly document features, technical specifications, and infrastructure requirements.
5. Ability to write reports and correspondence and provide training to customers, vendors, and peers in a clear, concise, and professional manner.
6. Understanding relational data management, data migration, and data quality abilities.
7. Understanding of software best practices and functionality.

OPTIONAL BUT PREFERRED TECHNICAL SKILLS

1. Salesforce support and development – Lightning
2. SQL query building.
3. Crystal Reports and/or other ODBC based layout and print reporting tools.
4. Familiarity with different operations support system and business support system (OSS/BSS) platforms and general billing workflow
5. Some knowledge of BSD/Linux-based operating systems and associated technologies
6. Experience within the Telecommunications industry and some knowledge of CDR’s and rating engines
7. Previous experience working in a SCRUM or agile environment

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JOB TITLE: Fiber Design Engineer

DEPARTMENT: Network Engineering

FLSA STATUS: Exempt

REVISION DATE: 6/6/2024

LOCATION: Biddeford, Maine

GENERAL SUMMARY

We are a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We are a Certified B Corporation and have placed on Maine’s Best Places to Work lists from 2020 through 2023. Our networks are infused with our DNA of network reliability, neutrality, privacy, reliability, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve. 

Join our Network Engineering team where you will work on new technologies and find innovative ways to meet our fiber network deployment needs.  The Fiber Design Engineer is a telecommunications engineer who analyzes GIS data to design fiber optic cable systems (middle-mile, PON and AE), working primarily with design software and often interacting with other team members to ensure proper implementation of your designs.  

Your primary responsibilities include network transport design, fiber distribution equipment design, fiber cable design, equipment/material inventory and allocation, developing route maps, generating bill of materials (BOM), producing project cost estimates/budgets, GIS data analysis and POP site plans.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Analysis of potential project areas as defined by the leadership team
2. High Level Design of fiber optic networks
   1. Identify middle-mile providers and generate a cost efficient solution to provide reliable services to project areas.
   2. Identify potential POP locations and design plot plan, structure floor plan, and rack plans for active equipment used to deliver service to new fiber project areas.
   3. Working closely with the transport and access engineering team, generate a viable topology for the Transport/Access Networks using equipment in production.
   4. Define GIS polygons boundaries for Fiber Service Areas with analysis of various attributes.
   5. Written reports of design with output including design methodology, identified easement issues, pole gaps, and other important information related to the analysis and design work.
3. Generate detailed designs of fiber optic networks, using criteria defined previously
   1. Designs are completed using a software GIS system
   2. Splicing designs with expected optical loss per fiber path

1. Equipment and labor estimation 
2. Act as a subject matter expert (SME) for fiber service area builds, interfacing with internal and external customers to communicate schedules, challenges, progress and set appropriate expectations for scope, budget and project delivery.  
3. Work with pole/land owners to obtain attachment licenses, right of ways and easements required to complete the project.
4. Generate detailed installation specifications for installers and issue the design to the field with instructions for the work (Scope of Work).
5. Perform field engineering functions required for QC, audit, closeout or analysis of large scale projects: reviewing OTDR results, visual review and other techniques will be implemented to obtain this signoff, approve invoices after confirming work is completed as designed.   
6. Participate in executive and engineering initiatives, including product development, vendor and equipment evaluation to increase efficiency of deployment and reduce costs.
7. Develop affordable strategies and solutions to serve Multiple Dwelling Units (MDU) and Multiple Tenet Units (MTU) using the lowest cost fiber to the suite technology available. 
8. All network engineers participate in an On-Call rotation. Fiber engineers are responsible for all emergency and trouble responses for outages related to fiber network impairment.  Samples of such incidents include pole hits from automobiles, pole fires, tree related damage, and animal damage.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. High school diploma or equivalent.
2. Minimum 2 year technical degree or equivalent work experience.
3. Maine Professional Engineer (PE) license preferred.
4. A valid driver’s license is required.
5. Basic telecommunications experience/knowledge.
6. Knowledge of outside plant construction techniques (aerial & underground) required.
7. Working knowledge of NESC, NEC and OSHA standards required.
8. Thorough understanding of fiber optic networks (IE: splitter topology, PON technology, DWDM, etc)

1. Thorough understanding of fiber access and transport networks
2. Basic knowledge of internet routing protocols and IPv4/IPv6 deployment

1. Ability to thrive in a dynamic problem solving environment with strong project management skills.
2. Detail oriented with the ability to multitask in a fast paced environment.
3. Strong interpersonal skills with a high level of integrity .
4. Excellent communication, organizational and administrative skills.
5. A positive attitude and desire to deliver exceptional results for our customers.
6. Ability to speak to customers to set expectations, and ultimately communicate technical information to non-technical audiences.
7. Personal commitment to safety and continual professional development.

WORKING CONDITIONS

1. Primarily remote office, occasional travel to project sites in VT, ME, NH and MA
2. Occasional travel/work in the outdoors, walking and surveying outside plant facilities.
3. Occasional travel/work at customer locations.
4. Position may require excessive use of telephone, keyboard and monitor to perform regular functions of the job.

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Title: Level-2 Network Engineer

Department: Network

Manager: Infrastructure Engineering Manager

FLSA Status: Exempt

Date of last revision: May 10, 2024

Salary range: $75-85K Annually

Location: Biddeford, Maine

General Summary

We are a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We are a Certified B Corporation and have been on the Maine’s Best Places to Work lists since 2020. Our networks are infused with our DNA of network reliability, neutrality, privacy, reliability, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve.  

A Level-2 Network Engineer has many responsibilities at GWI. The responsibilities primarily include, but are not limited to:

• Business order processing/change requests
• Responding to and resolving escalations or troubles
• Configuring and installing various types of transport and access equipment
• Perform routine network maintenance outside business hours
• Participate in on-call rotation.

Overall, Network Engineers are also expected to mentor and guide co-workers in proper engineering methods, adhere to procedures and plans, and take an active role in identifying potential future projects that may be needed to improve the reliability, performance or efficiency of GWI’s network.

All Engineers are expected to have skills in self-direction and motivation, and are responsible for identifying any impediments to accomplishing their assigned duties

General Summary – Regular Duties and Responsibilities:

A Level-2 Network Engineer is responsible for managing, maintaining, expanding, and improving GWI’s network infrastructure and service offerings. The duties of a Level-2 Network Engineer are listed below.

• Provision new or existing services within various parts of the network
• Procure, inventory and configure various types of equipment
• Install fiber transport and/or fiber access equipment at remote locations in New England
• Respond to and own the resolution of all escalations or troubles
• Isolate troubles and replace, reprogram, and/or retrofit equipment
• Assist in forecasting and budgeting as needed
• Maintain monitoring system nodes and network maps 
• Perform routine maintenance of equipment during specified hours of operation
• Perform training sessions with Support team as needed
• Participate in an on-call rotation.
• Seek opportunities for developing expertise on various equipment or technology
• Seek opportunities to share knowledge on hardware, technologies, topologies and services.
• Review and Run regular reports for department manager including DHCP usage, splitter usage, fiber port capacity and space and power consumption. 

Minimum Skills, Knowledge & Abilities:

• Understanding of layers 1-3 of the OSI model, such as function, protocols, troubleshooting and application
• 2+ years’ experience in administering, configuring and troubleshooting layer-2 and layer-3 networks
• Solid foundation in understanding of IPv4 and IPv6
• Technical understanding of Ethernet switching (QinQ, VLANs, STP, etc), including configuration and troubleshooting
• Technical understanding of Fiber optic networks and troubleshooting fiber
• Must be able to work on numerous projects simultaneously, adhere to timelines and adapt to changes in a fast and professional manner
• Must be able to handle stressful situations and comfortable with accountability

Specialized Skills:

In addition to the above minimum skill sets, applicants should be able to display demonstrated knowledge of the following areas.

• Metro Ethernet Services (E-line, E-LAN, EPL, EVPL, EPLAN, EPVLAN)
• QoS (understanding, implementation, configuration)
• OSPF (understanding, implementation, configuration)
• BGP (understanding, implementation, configuration)
• IPv4 and IPv6 Address space/allocations (CIDR and subnetting)
• Ethernet switching (stacked VLAN, 802.1Q-in-Q etc)
• Multi-Protocol Label Switching (AToM or EoMPLS)
• Layer Distribution Protocol/Tag-Switching
• STP, RSTP, MSTP, PVSTP, PVRSTP+, Cisco REP
• CWDM or DWDM
• Active Ethernet, GPON or XGS-PON Fiber technologies 
• Hardware knowledge/experience: Cisco IOS-XR, Ciena SAOS-10, Calix CMS/SMX, FortiOS
• CGNat in an ISP environment and Dualstack WAN’s. 
• SNMP knowledge, including working knowledge of MIB/OID definitions.
• Basic network security, including log-file, netflow and access list maintenance/analysis.
• Datacenter environment, equipment installation with DC powering and testing policies and procedures 
• VOIP (SIP)
• Session Border Controllers

Supervisory/Management Responsibilities:

• This position has no direct reports, but may involve task or work delegation to other Network Engineers.
• Project Management, intra-departmental and interdepartmental coordination.  Network Engineers will take control of individual projects from start to finish. They will work with the Infrastructure Engineering Manager on requesting the necessary resources. 

Working Conditions:

• Primarily a hybrid working environment with work at home and our data center in Portland with moderate exposure to noise, dust and temperature.
• When required, ability to lift up to 50 lbs.
• Position requires excessive use of telephone, keyboard, and monitor to perform regular functions of the job.
• Travel throughout New England may be required.  Overnight travel, occasional.
• Travel in inclement weather conditions may be necessary
• A valid driver’s license is required.  Driving record checks will be performed periodically. 
• Significant laboratory and data-center environment work with exposure to higher noise levels, dust, and ladder work (up to 12ft).  Also includes exposure to low-voltage, high amperage DC power systems.

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.