GWI Careers

 

Great Works Internet (GWI) is hiring a full time Fiber Project Manager to join their dynamic Network Engineering team in Maine. What will you work on?  New technologies and find innovative ways to meet fiber network deployment needs.  The Fiber Project Manager is responsible for the management, coordination and tracking of fiber projects ranging in size from single customer to small fiber network extensions from the time the order is placed to the signing of the final invoice.  You will be the primary interface between the sales, engineering and executive teams, while also directly interacting with customers to communicate proper expectations for deliverables.
GWI is a Certified B Corporation and on the 2020 and 2021 Maine’s Best Places to Work list. GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.

Primary Responsibilities:

    • Act as the primary point of contact and subject matter expert (SME) for small fiber builds, interfacing with internal and external customers to communicate schedules, challenges, progress and set appropriate expectations for scope, budget and project delivery.
    • Generate estimates for small construction projects to the sales team.
    • Work with pole/landowners to obtain attachment licenses, rights of ways and easements required to complete the project.
    • Utilize the GWI fiber management system to design, record, and maintain accurate records of completed construction and circuit information.
    • Generate Scope of Work (SoW) for contractor completion of fiber splicing/construction.
    • Utilize fiber construction contractor resources to complete installation work.
    • Process requests for “make ready”, DOT work, and municipal requests.
    • Maintain fiber material inventory and stock levels.
    • All engineering team members participate in an On-Call rotation.  Fiber Project managers are responsible for all emergency and trouble responses for outages related to fiber network impairment.  Samples of such incidents include pole hits from automobiles, pole fires, tree related damage, and animal damage.
    • Work jointly with customer support, field operations, and engineering to mobilize necessary repair crews to isolate and repair any fiber impairments.

Minimum Knowledge, Skills, and Abilities Required:

    • High school diploma or equivalent.
    • A valid driver’s license.
    • Basic telecommunications experience/knowledge is preferred.
    • Knowledge of outside plant construction techniques (aerial & underground) preferred.
    • Working knowledge of NESC, NEC and OSHA standards is preferred.
    • Ability to thrive in a dynamic problem-solving environment with strong project management skills.
    • Detail oriented with the ability to multitask in a fast-paced environment.
    • Strong interpersonal skills with a high level of integrity.
    • Excellent communication, organizational and administrative skills.
    • A positive attitude and desire to deliver exceptional results for our customers.
    • Ability to speak to customers to set expectations, and ultimately communicate technical information to non-technical audiences.
    • Personal commitment to safety and continual professional development.

Working Conditions:

    • Working at home during the pandemic.
    • After the pandemic, working at home and in the office as needed.
    • Normal office environment with moderate exposure to noise, dust, and temperature.
    • When required ability to lift up to 50 lbs.
    • Position may require excessive use of telephone, keyboard and monitor to perform regular functions of the job.
    • Periodic travel to other locations is required.  Overnight travel, occasional.
    • Travel in inclement weather conditions may be necessary.
    • Occasional travel/work in the outdoors, walking and surveying outside plant facilities.
    • Occasional travel/work at customer locations.
    • Some central office (CO) and data-center type environments with exposure to higher noise levels, dust and ladder work (up to 12ft).
NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
Great Works Internet (GWI) is hiring a full time Sales Support Specialist to join their dynamic sales team in Maine. The Sales Support Specialist is a new position at GWI. You’ll be supporting the sales department with both administrative duties and customer communications as well as identifying potential sales opportunities.  This role is the primary interface for our Sales Team to assist with customer accounts across various internal departments.
The ideal candidate for the Sales Support Specialist role will be a team player, a strong communicator, customer focused, and highly organized. This role will require you to take initiative, problem solve, work independently, and provide excellent customer service.
GWI is a Certified B Corporation and on the 2020 and 2021 Maine’s Best Places to Work list. GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.

Primary Responsibilities:

    • Manage sales requests and customer follow up to actively provide administrative support.
    • Provide troubleshooting assistance for orders, account statuses, and other issues that may require attention.
    • Answer customer questions about products and services.
    • Place orders for moves, adds, disconnects and changes.
    • Work with the team to build internal partnerships to enhance sales and customer support.
    • Recognize opportunities to save or upgrade customers and respond accordingly.
    • Create and compile reports from Salesforce.
    • Follow up with customers as needed to ensure they are satisfied with GWI’s products and services.
    • Complete projects that enhance the sales goals of the department.

Minimum Knowledge, Skills, and Abilities Required:

    • Two to four years of experience at an Internet Service Provider or related industry.
    • Strong interpersonal skills and ability to work effectively at all levels in a team environment.
    • Keen problem solving and relationship building skills.
    • Knowledge of Google Drive, Salesforce and Excel.
    • Skill in organizing and establishing priorities.
    • Basic understanding of contracts administration.
    • Superior verbal and written communication skills.
    • Consistent ability to effectively multitask with quality results.

Working Conditions:

    • Remote during the pandemic; hybrid once GWI is back in the office
    • Ability to work remotely with reliable internet access as needed.
    • Normal office environment with moderate exposure to noise, dust, and temperature.
    • When required, ability to lift up to 25 lbs.
    • Position requires extensive use of telephone, keyboard and monitor to perform regular functions of the job.
    • Reliable transportation.

TO APPLY, PLEASE CLICK HERE.

NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
Great Works Internet (GWI) is hiring a full-time Software Developer who will report to the Director of Information Technology & Information Systems. The Software Developer is responsible for the design, development, administration and support of in-house applications and new projects.  These projects will serve GWI’s operations, internal users and business or residential customers.  This role will also work with information systems software and data integrations.
The ideal candidate for the Software Developer role will be self-driven, creative, passionate about developing software, and will have a strong knowledge of software architecture and design.
 
GWI is a Certified B Corporation and on the 2020 and 2021 Maine’s Best Places to Work list. GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.

Primary Responsibilities:

    • Design, implementation, training, documentation, and support of GWI’s application software environment
    • Develop solutions, participate in designing code, and test strategies
    • Support and manage applications including augmentation and optimization of existing schema and production of new procedures and functions to support new features
    • Provide training, support, and end-user documentation for operations and projects

Minimum Knowledge, Skills, and Abilities Required:

    • Bachelor’s Degree, Associate’s degree in Computer Science or 2+ years of professional software development experience
    • Creative and analytical thinker with attention to detail and strong problem-solving skills
    • Excellent written and oral communication skills
    • Understanding of software development and software engineering
    • Dedication to following best practices in Software Engineering
    • Ability to handle multiple projects simultaneously
    • Ability to work within a collaborative team environment
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
    • Ability to understand and contribute to functional requirements and translate them into technical design and development projects of various degrees of complexity
    • Ability to clearly document features, technical specifications, and infrastructure requirements
    • Ability to write reports and correspondence and provide training to customers, vendors, and peers in a clear,concise, and professional manner

Required Technical Skills:

    • Ability to write code in multiple languages.
    • Experience with security-focused CMS providers/frameworks, such as Drupal
    • A strong grasp of PHP and PHP Frameworks, such as Symfony
    • Proficient with at least one database language, such as MySQL
    • Experience with UX concepts and tools, such as: Bootstrap/SASS for Responsive Web pages, JavaScript,jQuery, AJAX
    • Proficient with git/GitHub version control
    • Awareness of common security threats (OWASP Top 10), and how to mitigate them to prevent exploits
    • Familiarity with SSO frameworks such as OAuth2/SAML
    • Experience with REST APIs.
    • Familiarity with Static Code Quality Analysis tools such as Fortify, SonarQube
    • Familiarity with CI/CD tools such as Jenkins or GitHub Actions

Optional But Preferred Technical Skills:

    •  The ability to read OpenAPI/Swagger Schemas
    • Some experience with SalesForce development
    • Familiarity with different operations support system and business support system (OSS/BSS) platforms and general billing workflow
    • Some knowledge of BSD/Linux-based operating systems and associated technologies
    • Experience within the Telecommunications industry and some knowledge of CDRs and rating engines
    • Previous experience working in a Scrum or Agile environment
    • Experience using automated testing tools such as Jest and Selenium

Working Conditions:

    •  Working at home during the pandemic; after the pandemic, working at home and in the office as needed
    • Normal office environment with moderate exposure to noise, dust, and variations in temperature
    • When required, ability to lift up to 25 lbs
    • Position may require use of phone, keyboard, computer mouse and monitor for several hours each workday
    • Travel to other GWI sites as necessary

TO APPLY< PLEASE CLICK HERE.

NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
Great Works Internet (GWI) is hiring a full time Service Delivery Project Manager who will report to the Director of Customer Operations. The Service Delivery Project Manager is responsible for managing expectations, customer contact and interdepartmental coordination from sales design approval to customer turn up of expected services. This critical role partners with the Fiber Project Managers to install fiber across GWI’s network. Project management includes ensuring that commercial customer orders are handled appropriately and timely by: creating the customer account and setting up services in the billing system; creating fiber projects, ordering loops and other elements through our providers; building the service in our switch; coordinating installation with the customer’s vendors and our field teams; completing all aspects of service activation; reviewing account services for accuracy, confirming acceptance with the customer and submitting them for billing. This critical cross functional role also includes provisioning tasks and responsibilities.
The ideal candidate for the Service Delivery Project Manager role will be professional and collaborative; display consistent multi-tasking skills and strong attention to detail; quality focused; motivated, a good communicator, problem solver and decision maker; excels in a fast-paced growth environment while focused on continuous improvement and professional growth.
GWI is a Certified B Corporation and on the 2020 and 2021 Maine’s Best Places to Work list. GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.

Primary Responsibilities:

    • Participate in the design approval process to ensure viability and delivery of proposed services.
    • Oversee/process key aspects of a service delivery project and ensure that all tasks are completed timely and accurately. Key tasks include customer communication, project notes, order issuance, inter-departmental and vendor coordination and all data entry tasks associated with Fiber, HPBX, switch, Plat, 911, LIDB, Directory Listings, etc.
    • Order and provision local, access and fiber circuits for our telephone and data customers.
    • Partner with the Fiber construction team to coordinate and administer Fiber services, Site Surveys, and Fiber Construction Crew Access during the build and the final installation of the Fiber Optics Equipment.
    • Partner with the Hosted PBX specialist to coordinate and administer services.
    • Participate in the rotation of processing provisioning and wholesale services to include port in and port outs and other provisioning maintenance.
    • Understand and set up all aspects of a customer’s phone and data services including but not limited to: circuits, hunt groups, numbers, features, services, minute bundles and toll-free numbers.
    • Ensure that orders are accurate, synchronized and progressing through the systems in a timely manner in order to effectively turn up services and enable billing.
    • Coordinate orders within the various systems, as required, utilizing the different provisioning interfaces.
    • Escalate and expedite issues to the appropriate internal and external groups: management, vendors, customer integrators, and other GWI teams.
    • Assess progress and understand when to use the escalation path and when to circumvent it.
    • Effectively communicate and build relationships that support our efforts to provision customers in a timely fashion.
    • Handle escalated customers in a way that promotes confidence in GWI and fosters a continued business relationship.
    • Provide courteous, professional, and timely customer communication via phone or email to educate customers about when their service will be ready and how it works.
    • Help to create clear and concise procedures as new processes are defined and the need for cross training teammates arises.
    • Accurately track all customer communication, reporting on your interaction with the customer and detailing current status, corrective actions taken, and resolution.
    • Collaborate on providing and resolving customer feedback, including complaints or service concerns.
    • Maintain companywide communication via chat and email.
    • Act as the primary customer contact for support issues for new customers within the first 7 business days after turnup is completed. After the initial 7 business days, seamlessly transition customers to the standard trouble support process.

Minimum Knowledge, Skills, and Abilities Required:

    • High school education or equivalent; post high school education from college or technical school preferred.
    • General telecommunication industry and product knowledge.
    • Experience in provisioning telecommunications services, voice & data preferred.
    • Experience in project management services, coordinating complex customer and systemic issues.
    • Ability to effectively manage communication across business customers, vendors, and internal departments.
    • Ability to work on numerous projects simultaneously and to adhere to challenging timelines.
    • Experience and ability to persuade, influence and negotiate.
    • Ability to analyze trends, identify issues and summarize for management or engineering teams.
    • Consistent ability to thrive in a changing and growth environment.
    • Success in managing stressful situations and comfort level with accountability.
    • Strong oral and written communication skills to respond to inquiries and customer complaints.
    • Proficient and working knowledge of technology, computers, telephone, and software applications.

Working Conditions:

    • Remote during the pandemic; hybrid once GWI is back in the office
    • Ability to work remotely with reliable internet access as needed.
    • Normal office environment with moderate exposure to noise, dust, and temperature.
    • When required, able to lift up to 25 lbs.
    • May require excessive use of telephone, keyboard and monitor to perform regular functions of the job.
NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.