GWI Careers

 

Great Networks Internet (GWI) is hiring a full time Principal Project Manager.  The Principal Project Manager role is critical to GWI’s growth. This person will be a senior professional with industry experience that can be the kernel/nexus of GWI having a corporate function of Program Management.
GWI is a Certified B Corporation and on the 2020, 2021, and 2022 Maine’s Best Places to Work list. GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.
 
 
SUMMARY
Our Principal Project Manager needs to be an articulate leader. Project assignments will be determined by the executive team. The Principal Project Manager will report directly to our Chief Financial Officer to remain fully independent and accountable outside of our operational teams. Currently there are a handful of projects both internal and external that require project management. This person needs to effectively manage these initiatives at all levels of the organization. Being able to shepherd internal and external resources requires a high level of competency in people management. This role will not bear the responsibility of performing the work to move these projects forward; rather the directive to keep them on track and report progress to GWI’s leadership team and our external customer(s), as necessary.

PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Leads, directs, and coordinates with teams to design the overall strategic projects, and in the development of the implementation plans and project timelines.
    • Identifies and develops working relationships with affected constituencies at all levels; ensures that constituent representatives are kept appropriately informed of project activities and are encouraged to participate as appropriate.
    • Advises process teams representing constituent needs regarding cross-functional considerations, workflow integration and coordination, and optimization of best practices.
    • Enjoys collaboration, welcomes conflicts and different opinions, and recognizes that only with the differences that the best solutions emerge.
    • Provides and ensures communication with and between project and constituent management at critical points in the implementation of the project plan.
    • Identifies, secures, and coordinates implementation of internal and external resources and expertise as appropriate to achieve project objectives.
    • Ensures that projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiates changes in project resources as necessary to achieve objectives and timelines.
    • Provide feedback on the work allocation, training, and enforcement of internal procedures and controls, and problem resolution; makes recommendations for methodologies for employees to achieve peak productivity and performance.
    • Contributes to the development and management of budgets as appropriate and performs periodic cost and productivity analyses.
    • Performs miscellaneous job-related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

    • Bachelor’s degree in related field
    • Three years of related project management experience or a comparable combination of education and experience.
    • PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable.
    • Skill in organizing resources and establishing priorities.
    • Knowledge and understanding of relevant business and operating systems, policies, and procedures.
    • Ability to identify and assess business needs and coordinate effective operating and systems solutions
    • Advanced verbal and written communication skills.
    • Skills in workflow analysis and management.
    • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.

WORKING CONDITIONS

    • Normal office environment with moderate exposure to noise, dust, and temperature.
    • Currently remote; able to transition to some days in the office as GWI restrictions allow.
    • Occasional travel including overnights required
    • When required, ability to lift up to 25 lbs.
    • Position may require excessive use of telephone, keyboard and monitor to perform regular functions of the job.
TO APPLY, CLICK HERE
NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
Great Networks Internet (GWI) is hiring a full time Fiber Project Manager to join their dynamic Network Engineering team in Maine. What will you work on?  New technologies and find innovative ways to meet fiber network deployment needs.  The Fiber Project Manager is responsible for the management, coordination and tracking of fiber projects ranging in size from single customer to small fiber network extensions from pre-order to turn up.  You will be the primary interface between the sales, engineering and executive teams, while also directly interacting with customers to communicate proper expectations for deliverables.
GWI is a Certified B Corporation and on the 2020, 2021, and 2022 Maine’s Best Places to Work list. GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.

Primary Responsibilities:

    • Act as the primary point of contact and subject matter expert (SME) for small fiber builds, interfacing with internal and external customers to communicate schedules, challenges, progress and set appropriate expectations for scope, budget and project delivery.
    • Generate estimates for small construction projects to the sales team.
    • Work with pole/landowners to obtain attachment licenses, rights of ways and easements required to complete the project.
    • Utilize the GWI fiber management system to design, record, and maintain accurate records of completed construction and circuit information.
    • Generate Scope of Work (SoW) for contractor completion of fiber splicing/construction.
    • Utilize fiber construction contractor resources to complete installation work.
    • Process requests for “make ready”, DOT work, and municipal requests.
    • Maintain fiber material inventory and stock levels.
    • All engineering team members participate in an On-Call rotation.  Fiber Project managers are responsible for all emergency and trouble responses for outages related to fiber network impairment.  Samples of such incidents include pole hits from automobiles, pole fires, tree related damage, and animal damage.
    • Work jointly with customer

Minimum Knowledge, Skills, and Abilities Required:

    • High school diploma or equivalent.
    • A valid driver’s license.
    • Basic telecommunications experience/knowledge is preferred.
    • Knowledge of outside plant construction techniques (aerial & underground) preferred.
    • Working knowledge of NESC, NEC and OSHA standards is preferred.
    • Ability to thrive in a dynamic problem-solving environment with strong project management skills.
    • Detail oriented with the ability to multitask in a fast-paced environment.
    • Strong interpersonal skills with a high level of integrity.
    • Excellent communication, organizational and administrative skills.
    • A positive attitude and desire to deliver exceptional results for our customers.
    • Ability to speak to customers to set expectations, and ultimately communicate technical information to non-technical audiences.
    • Personal commitment to safety and continual professional development.

Working Conditions:

    • Work at home and in the office as needed.
    • Normal office environment with moderate exposure to noise, dust, and temperature.
    • When required ability to lift up to 50 lbs.
    • Position may require excessive use of telephone, keyboard and monitor to perform regular functions of the job.
    • Periodic travel to other locations is required.  Overnight travel, occasional.
    • Travel in inclement weather conditions may be necessary.
    • Occasional travel/work in the outdoors, walking and surveying outside plant facilities.
    • Occasional travel/work at customer locations.
    • Some central office (CO) and data-center type environments with exposure to higher noise levels, dust and ladder work (up to 12ft).
TO APPLY, CLICK HERE
NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
GWI is hiring a full time Customer Account Manager. The successful candidate will be a team player, an excellent communicator, customer focused, organized, able to take initiative and problem solve, work independently, possess good judgment related to customers’ needs, be able to prioritize work based on customer impact, a quick learner and accepting of change.
GWI is a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We are a Certified B Corporation and have been on Maine’s Best Places to Work list for three years running: 2020, 2021 and 2022. Our networks are infused with our DNA of network reliability, neutrality, privacy, reliability, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve.
SUMMARY:
This is a customer facing position. As the Customer Account Manager you will spend time outside the office meeting with customers face to face. You will work closely with the Business Sales Team to identify potential sales opportunities within the existing customer base. Present upgrade options and ensure that our customers’ needs are understood and satisfied. You will assist the Business Account Managers with closing sales for existing customers, handling moves, adds, changes and disconnects, collecting and analyzing data, processing orders through our CRM and improving the overall customer experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Work with the Sales Team to enhance sales and the customer experience.
    • Present solutions to customers on site and virtually as required.
    • Recognize opportunities to save or upgrade customers and present solutions accordingly.
    • Answer customer questions about products and services.
    • Place orders for moves, adds, disconnects and changes.
    • Manage sales requests and customer follow up.
    • Provide troubleshooting assistance for orders, account statuses, and other issues that may require attention.
    • Create and compile reports from Salesforce.
    • Follow up with customers as needed to ensure they are satisfied with GWI’s products and services.
    • Complete projects that enhance the sales goals of the department and maintain customer records.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

    • Two to four years of experience at an Internet Service Provider or related industry.
    • Strong interpersonal skills and ability to work effectively at all levels in a team environment.
    • Keen problem solving and relationship building skills.
    • Knowledge of Google Drive, Salesforce and Excel.
    • Skill in organizing and establishing priorities.
    • Basic understanding of contract administration.
    • Superior verbal and written communication skills.
    • Consistent ability to effectively multitask with quality results.

WORKING CONDITIONS

    • Reliable transportation is a requirement to meet with customers
    • Ability to work remotely with reliable internet access as needed.
    • Normal office environment with moderate exposure to noise, dust, and temperature.
    • Position requires extensive use of telephone, keyboard and monitor to perform regular functions of the job.
    • When required, ability to lift up to 25 lbs.
TO APPLY CLICK: HERE
NO PHONE CALLS OR RECRUITERS, PLEASE
Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.