I need help resetting my password(s).
If you know your current password, log into the Webmail Portal and complete these steps:
1. In the Settings window, click Password.
2. Type your current password in the Current password field.
3. Type your new password in the New Password field.
4. Re-type your new password in the New Password (again) field.
5. Click Save.
If you don’t know your current password, please call our support team.
If you know your PIN, log into your voicemail
1. Access the main menu via the * button your phone.
2. Press 4 to change settings.
3. Press 3 for security options.
4. Press 1 to change your PIN.
If you have phone portal access, you can reset your PIN online at here for residential customers and here for commercial customers.
1. Click on the Settings button.
2. Click on Account in the sub-menu.
3. Use the Change link next to Voicemail PIN.
Otherwise, please call Support at 1-866-494-2020 and our team will help you with your request.
If you know your current password:
1. Login into your account
a. Residential customers
b. Commercial customers
2. Click on the Settings button
3. Click on Account in the sub menu
4. Use the Change link next to account password