Technical Support – GWI – Great Works Internet

How to change my username?

Unfortunately you cannot.

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I normally use an email platform for sending and receiving emails. Why can’t I see any of my emails when I log into my GWI Webmail?

Don’t panic, that’s normal. By default, POP3 services download email directly from the server to the device. This removes the...

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Should my speed be slower on my wifi than it is on my desktop that’s connected via an Ethernet cable?

We’ll give it to you straight: Internet service has a chance to be degraded over a wireless signal. Wired connections...

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I need help resetting my password(s).

EMAIL If you know your current password, log into the Webmail Portal and complete these steps: 1. In the Settings...

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You used to have a speed-test available. Where can I find that now?

Our speed-test is located at Speed Test

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Settings for mail clients (POP)

Server: incoming.gwi.net Username: username@gwi.net (the domain is *required*) Port: 110 For POP with SSL enabled, use Port: 995

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Settings for mail clients (IMAP)

Server: incoming.gwi.net Username: username@gwi.net (the domain is *required*) Port: 143 For IMAP with SSL enabled, use Port: 993

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Settings for mail clients (SMTP)

Server: outgoing.gwi.net SMTP Authentication is *required* Username: username@gwi.net (the domain is *required*) Port: 587 or 8025 Note: Allows sending mail...

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How many mbps do I need for streaming Hulu, Netflix, and youtube, or watching a video?

This varies depending upon the device you are using to stream and how many devices your household uses. Industry standards...

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Hosted PBX User Guides

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