Policies
Our policies, in one place.
The documents that govern GWI service. If you have a question one of these does not answer, ask us directly.
- Privacy & CPNIRead →How we collect, use, and protect your personal information and Customer Proprietary Network Information, plus our acceptable use policy.
- Residential Customer Terms and ConditionsRead →The customer agreement for GWI service: orders, billing, taxes and fees, installation, cancellation and the 7-day money-back guarantee, non-payment, payment arrangements, and disputes.
- Landlord Service Line Access AgreementRead →The multi-tenant building access agreement between GWI and a property owner. It is not an agreement to provide service to a tenant.
- GWI Alerts Terms of ServiceRead →Terms for GWI Alerts, our SMS program for account, service, outage, and billing notifications. Text STOP to cancel or HELP for help.
- Consumer Broadband LabelsRead →FCC broadband labels for every residential and business plan, covering price, fees, speeds, and data allowance.
The broadband label information is also available as a machine-readable file (CSV), as required by the FCC.
Network management and data allowance
GWI residential and business fiber plans have no data caps and no throttling. Your monthly price includes unlimited data, and we do not slow your connection based on how much you use.
Questions about how we manage our network, data allowances, or anything else on this page? Call 866-494-2020 or email support@notices.gwi.net.