Level II Network Engineer

Job Title: Level-2 Network Engineer

Department: Network

Manager: Infrastructure Engineering Manager

FLSA Status: Exempt

Date of last revision: May 10, 2024

Salary range: $75-85K Annually

Location: Biddeford, Maine

General Summary

We are a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We are a Certified B Corporation and have been on the Maine’s Best Places to Work lists since 2020. Our networks are infused with our DNA of network reliability, neutrality, privacy, reliability, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve.  

A Level-2 Network Engineer has many responsibilities at GWI. The responsibilities primarily include, but are not limited to:

• Business order processing/change requests
• Responding to and resolving escalations or troubles
• Configuring and installing various types of transport and access equipment
• Perform routine network maintenance outside business hours
• Participate in on-call rotation.

Overall, Network Engineers are also expected to mentor and guide co-workers in proper engineering methods, adhere to procedures and plans, and take an active role in identifying potential future projects that may be needed to improve the reliability, performance or efficiency of GWI’s network.

All Engineers are expected to have skills in self-direction and motivation, and are responsible for identifying any impediments to accomplishing their assigned duties

General Summary – Regular Duties and Responsibilities:

A Level-2 Network Engineer is responsible for managing, maintaining, expanding, and improving GWI’s network infrastructure and service offerings. The duties of a Level-2 Network Engineer are listed below.

• Provision new or existing services within various parts of the network
• Procure, inventory and configure various types of equipment
• Install fiber transport and/or fiber access equipment at remote locations in New England
• Respond to and own the resolution of all escalations or troubles
• Isolate troubles and replace, reprogram, and/or retrofit equipment
• Assist in forecasting and budgeting as needed
• Maintain monitoring system nodes and network maps 
• Perform routine maintenance of equipment during specified hours of operation
• Perform training sessions with Support team as needed
• Participate in an on-call rotation.
• Seek opportunities for developing expertise on various equipment or technology
• Seek opportunities to share knowledge on hardware, technologies, topologies and services.
• Review and Run regular reports for department manager including DHCP usage, splitter usage, fiber port capacity and space and power consumption. 

Minimum Skills, Knowledge & Abilities:

• Understanding of layers 1-3 of the OSI model, such as function, protocols, troubleshooting and application
• 2+ years’ experience in administering, configuring and troubleshooting layer-2 and layer-3 networks
• Solid foundation in understanding of IPv4 and IPv6
• Technical understanding of Ethernet switching (QinQ, VLANs, STP, etc), including configuration and troubleshooting
• Technical understanding of Fiber optic networks and troubleshooting fiber
• Must be able to work on numerous projects simultaneously, adhere to timelines and adapt to changes in a fast and professional manner
• Must be able to handle stressful situations and comfortable with accountability

Specialized Skills:

In addition to the above minimum skill sets, applicants should be able to display demonstrated knowledge of the following areas.

• Metro Ethernet Services (E-line, E-LAN, EPL, EVPL, EPLAN, EPVLAN)
• QoS (understanding, implementation, configuration)
• OSPF (understanding, implementation, configuration)
• BGP (understanding, implementation, configuration)
• IPv4 and IPv6 Address space/allocations (CIDR and subnetting)
• Ethernet switching (stacked VLAN, 802.1Q-in-Q etc)
• Multi-Protocol Label Switching (AToM or EoMPLS)
• Layer Distribution Protocol/Tag-Switching
• STP, RSTP, MSTP, PVSTP, PVRSTP+, Cisco REP
• CWDM or DWDM
• Active Ethernet, GPON or XGS-PON Fiber technologies 
• Hardware knowledge/experience: Cisco IOS-XR, Ciena SAOS-10, Calix CMS/SMX, FortiOS
• CGNat in an ISP environment and Dualstack WAN’s. 
• SNMP knowledge, including working knowledge of MIB/OID definitions.
• Basic network security, including log-file, netflow and access list maintenance/analysis.
• Datacenter environment, equipment installation with DC powering and testing policies and procedures 
• VOIP (SIP)
• Session Border Controllers

Supervisory/Management Responsibilities:

• This position has no direct reports, but may involve task or work delegation to other Network Engineers.
• Project Management, intra-departmental and interdepartmental coordination.  Network Engineers will take control of individual projects from start to finish. They will work with the Infrastructure Engineering Manager on requesting the necessary resources. 

Benefits:

• Medical, Dental, Vision options
• PTO, Vacation, Paid Holidays
• 401K

Working Conditions:

• Primarily a hybrid working environment with work at home and our data center in Portland with moderate exposure to noise, dust and temperature.
• When required, ability to lift up to 50 lbs.
• Position requires excessive use of telephone, keyboard, and monitor to perform regular functions of the job.
• Travel throughout New England may be required.  Overnight travel, occasional.
• Travel in inclement weather conditions may be necessary
• A valid driver’s license is required.  Driving record checks will be performed periodically. 
• Significant laboratory and data-center environment work with exposure to higher noise levels, dust, and ladder work (up to 12ft).  Also includes exposure to low-voltage, high amperage DC power systems.

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.