866.494.2020
Sign In
Server: incoming.gwi.net Username: username@gwi.net (the domain is *required*) Port: 143 For IMAP with SSL enabled, use Port: 993
Settings for mail clients (POP)
Server: incoming.gwi.net Username: username@gwi.net (the domain is *required*) Port: 110 For POP with SSL enabled, use Port: 995
You used to have a speed-test available. Where can I find that now?
Our speed-test is located at Speed Test
I need help resetting my password(s).
EMAIL If you know your current password, log into the Webmail Portal and complete these steps: 1. In the Settings window, click Password. 2. Type your current password in the Current password field. 3. Type your new password in the New Password field. 4. Re-type your new password in the New Password (again) field. 5. Click Save. If you don’t …
Should my speed be slower on my wifi than it is on my desktop that’s connected via an Ethernet cable?
We’ll give it to you straight: Internet service has a chance to be degraded over a wireless signal. Wired connections are a more dedicated way to deliver the service at the speed you might be expecting.
I normally use an email platform for sending and receiving emails. Why can’t I see any of my emails when I log into my GWI Webmail?
Don’t panic, that’s normal. By default, POP3 services download email directly from the server to the device. This removes the email from the server. Not what you want? Check the box that says “Leave a copy of mail on the server.” Alternatively, you can set up your devices to use IMAP, which mirrors your mail everywhere.
Do I need to pay GWI through your technician while they’re at my home?
Customer satisfaction is our first priority. (Really!) Billing is established at the time of your service order, but we don’t process payment until after the install has been completed and the services are confirmed to be working. If you want to change the payment method, please speak with our Billing team by calling 866-494-2020.
How long does it take for Internet to be set up at my house?
Outside of fiber services, we partner with your local phone company, who first needs to deliver the copper line to your residence. Once that is installed, we’ll quickly complete the setup process to activate your internet.
I’m experiencing some trouble with my phone line. Who do I call?
Ghostbusters! Kidding. We’re great listeners. Call us to explain the problem, and together we’ll find a solution to your service issues.
Can I get a fiber optic connection?
It’s very possible! We are always adding more areas to our fiber network. Please call us or check out if you qualify for fiber here. Find the fiber near you ».
