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GWI: Great Works Internet Technical Support
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RESIDENTIAL TECHNICAL SUPPORT

Welcome to GWI's Residential Technical Support online ticketing service.

Please use this form to submit a ticket with our Residential Technical Support Team for non-urgent issues.

Tickets submitted between 8am and 7pm, Monday through Friday will be responded to within 1 hour. Tickets submitted after 7pm may not be responded to until the following day. Tickets submitted over the weekend may not be responded to until the following Monday.

If you need immediate assistance, please call 1-800-229-2096 - 24 hours a day, 7 days a week.

Please take a moment to complete the form below. Please try to provide as much detail as possible in the problem description so we can best and most accurately assist you.

Upon completion and submission of the form you will receive a confirmation email with your ticket number. Please refer to this number should you contact our helpline directly.

Email Address (required):
First Name:
Last Name:
GWI Username:
Phone Number(s):
Address:
Problem Type:
Time and date problem started:
Preferred Contact Method:

Please describe your problem with as much detail as possible.