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| Frequently Asked Questions |
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1. Why am I getting all these unwanted emails?
Unsolicited commercial email, often referred to as "SPAM", is an annoyance to all of us. There are many people out there using email to advertise products and websites, and clogging our email boxes with unwanted messages just as our mailboxes are filled with "junk mail." To help combat this, GWI includes SPAM filtering with your Internet access account, all you have to do is activate your filters. Also review our UCE FAQ to see what else you can do to reduce SPAM.
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2. I am having problems using email. Can you help me?
When you are just beginning, learning to use email can be very confusing and frustrating. That is why we have created the attached Email How-To section. Here we explain how to send and receive email, how to use attachments, how to use your address book and how to save your messages.
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3. Can I get my GWI email from another computer or location?
You can check your GWI email from any Internet connection by using GWI WebMail. GWI WebMail allows you to view your email right on our server, and your email will not be downloaded onto the computer you are using.
GWI WebMail will automatically delete all email (read or unread) after 180 days. If you save your messages in WebMail, you should download them to your computer within 180 days of message receipt or they will be lost. Also, if all email messages in your Inbox remain unread for more than 120 days, they will be removed.
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4. Why can't I receive email from a specific person?
It is possible that once you have turned on your SPAM filters, some email you want to receive will get filtered due to its content. To make sure you receive the email you want, you can add specific senders to your "approved sender" list in your SPAM filter settings. You should check the filtered messages in your message center periodically to make sure you haven't missed any important email messages.
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5. Why can't I send and receive email?
If you are having problems sending and receiving email, here are some things to check:
If you've checked and corrected these items and are still having problems, contact us and we'll help you troubleshoot further to find the problem.
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6. Should I be concerned about getting viruses through email?
Yes, you should be concerned as email is the primary way that most people get viruses on their computer. To help prevent this from happening, GWI provides virus protection with your Internet access account, all you have to do is turn it on. For maximum protection against viruses, and because email is not the only way you can get a virus, you should also be using an anti-virus program to scan your computer files and performing a weekly or bi-weekly live update. Running the live update is important because it provides you with the latest virus definitions. Not catching and deleting viruses can cause a loss of data and unforeseen expenses if you have to hire someone to format your computer and reinstall all your software.
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7. How long does GWI store my email?
If you use an email client like Outlook Express, Eudora, etc. to get your email, the email is saved to your computer's hard drive and is saved until you delete it from your computer. If you have your email client set up to save your email on the server or use WebMail, GWI will delete all email that is on the server (read or unread) after 180 days. If you save your messages in WebMail, you should download them to your computer within 180 days of message receipt or they will be lost. Also, if all email messages in your Inbox remain unread for more than 120 days, they will be removed. We suggest all important emails be saved locally.
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