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GWI: Great Works Internet Technical Support
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CONNECTED TO THE INTERNET BUT CAN'T SURF?

Sometimes our members contact us saying that they are connected to the Internet but cannot view any web pages (or "surf"). The signs of a connect but no surf problem are as follows:

  1. You can connect to the Internet, but not bring up any web pages.
  2. You can connect to the Internet, but not bring up your email.

If this happens to you, it means that your computer has lost it's ability to send or receive data to and from the Internet. This can be resolved quickly with a call to our Techical Support Team at 800-229-2096. We have encountered this problem before, and there are several things to look for. Call us and we can help you troubleshoot and correct whatever problem you are having.