1. Why do I get disconnected?
The main reasons that people experience disconnections from the Internet are because of either poor phone line quality or due to outdated modem drivers. There are several things you can do to check and improve your phone line quality. You can also visit our Modems section to get more information on modems and how to get the latest modem drivers.

2. How do I get better connection speed?
One way to improve your dial-up connection speed is to try our GWI Dial-up Booster. The GWI Dial-up Booster allows you to surf the Internet up to 5 times faster than with a dial-up connection alone. For more information and directions on how to get this service, see our GWI Dial-up Booster information page.

Other tips for increasing your connection speed include:

• Make sure you have the latest driver for your modem.
• Don't use line splitters on your phone lines.
  
• Use brand new phone lines wherever possible.
  
• Don't hook up any devices between the wall jack and your modem.

3. I bought a new computer, how do I set it up?
The easiest way to do this would be to get both computers running, connect to the Internet, and follow the software set-up instructions on our website to set up your new computer. If you encounter any problems while trying to do this, contact our Technical Support Team. Your new computer will be up and running in no time!

4. Why am I getting a busy signal?
GWI is committed to it's no busy signal policy and has established excess capacity to ensure that you can always connect to the Internet. If you are getting a busy signal, there are several things you can check for:

• In your dial-up settings, have you included the area code? If so, this needs to be removed. If you need help locating and changing this in your settings, contact us for help.
  
• Do you have the correct local access number? You can check our Service Availability page to ensure that you have the correct number. If you need help finding determining what number you are dialing or to change that number, contact us.
  
• Are you using *70 to disable call waiting but do not have call waiting service?
  

Also, it is important to note that there are different types of busy signals. Each type has a different source and different remedies.

5. Why am I not getting a dial tone?
There are several reasons why you may not be getting a dial tone. To troubleshoot, check out the following:

• Is your phone line plugged into your modem?
  
• Is the phone line plugged into jack labeled "line" or "wall" on your modem? If it is plugged into the jack labeled "phone", you will want to change it.
  
• Do you have voicemail with messages waiting?
  

Another issue may be signal strength, as poor signal strength can cause modems to respond with a "no dial tone" error message. If you suspect this could be your problem, have your phone company run a test on your phone line.

Also, keep in mind that lightning can also cause problems with modems and phone lines. In this case, you may be able to make phone calls but be unable to connect to the Internet.