There are two types of busy signals you can encounter while trying to connect to the Internet.

Type #1: Slow or Normal Busy Signal-This type of busy signal indicates that the number you dialed is in use. This signal is a tone that repeats about twice a second. If you are getting this when you dial into a modem pool like GWI's, it would mean that all our modems are in use. You should not be encountering this as we made every effort to ensure that when you want to get online, you are able to do so.

However, sometimes Windows may report that the line is busy when it really isn't (you can confirm this by manually dialing the access number on your telephone). This is easily fixed by redoing the Dial-Up Networking settings on your computer. Contact our Technical Support Team for help in changing these settings.

Type #2: The Fast Busy Signal-This signal is a tone that repeats about four times a second.

This type of busy signal indicates that all circuits are busy in your area. This is an issue of telephone line capacity; the telephone company doesn't have enough trunk lines to your community. Think of a trunk line as being a big pipe.  When there are enough people in your town talking on the phone or using the Internet, the pipe fills up and if you then pick up the phone and try to dial out, you can't because the pipe out of your area is full.

If this happens to you consistently, you should notify your telephone company.