1. I seem to have no connection to the Internet. What do I do?
The first step to is to confirm that your service is active. If you have connected your modem, the ready light should be on and solid. You can also contact us to confirm that your Broadband service has been activated.

If you have confirmed that your service is active but are not connecting, you should verify that all telephone lines in your household, except the one you are using for your broadband modem, has a filter installed. See the attached instructions for installing and using filters. You should have received two filters with your modem to use for this purpose.

Also, make sure you have not placed any items like HAM radios and cordless telephones near your broadband modem, as these can cause problems with your connection.

2. Sometimes I lose my connection when using the phone.  What is causing this?
Loss of connection when receiving or making telephone calls can be symptomatic of either inadequate placement of filters, internal wiring issues at your location, or outside interference. If you have filters placed on all your phones, then you may want to check for wiring issues. A simple test at the NID/Demarcation, the box from which the telephone line enters the building, will isolate whether there is a problem with your inside wiring or if outside interference is causing these problems.

If the problem occurs at roughly the same time every day, then local line interference may be causing you to lose your connection. This could be related to occurances such as streetlights turning on or local transmission towers.

3. My connection is slower than I expected from broadband. How can I improve my speed?
There are several things that can adversely affect the speed you obtain from broadband. Correcting or replacing the following can improve the overall speed of your line: improper or old house wiring, telephone cables longer than 10 feet, older fax machines, cordless telephones, and florescent lights.

To estimate the speed you are getting on your broadband connection, you can use our Speed Test. This test will show you the rate at which your computer is transferring data at that particular point in time.

4. Why do I hear static on my telephone while I am connected?
Static, clicking and other interference is typically a symptom of improper filtering. Verify that you have properly installed DSL filters on all telephones at your residence.