The first step to is to confirm that your service is active. If you have connected your modem, the ready light should be on and solid. You can also contact us to confirm that your Broadband service has been activated.

If you have confirmed that your service is active but are not connecting, you should verify that all telephone lines in your household, except the one you are using for your broadband modem, has a filter installed. See the attached instructions for installing and using filters. You should have received two filters with your modem to use for this purpose.

Also, make sure you have not placed any items like HAM radios and cordless telephones near your broadband modem, as these can cause problems with your connection.