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Smash support headaches with a managed desktop service.

Posted on January 23, 2013 by Trevor Jones

Although cloud computing platforms like Hosted Fileshare and Hosted Exchange can move server-based functions out of your office and reduce your operating costs, there is usually a gorilla in the room.  The truth is, your IT team doesn’t have time to work on strategic projects like migrating servers to new platforms and developing revenue producing applications and services because they are too busy supporting your employees and all the things they do on their PC’s.  Managed …
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Posted on January 9, 2013 by Trevor Jones

Most small businesses these days understand that having an online presence is essential, but its effectiveness as a revenue generator for your organization is limited if people that are searching for your products and services don’t find your site.  If you’re getting into business for the first time, it’s important that you understand that just putting up a website is not enough, and you probably won’t get found online and see leads and orders flooding …
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Posted on December 28, 2012 by Trevor Jones

It’s that time of year when the news media count down the top stories of the year that was, and I couldn’t help jumping on the bandwagon this time around.  Not including this one, we published 75 articles on broadband, cloud computing, public policy and economic development in 2012.  Our 10 most read posts represent an interesting cross-section of those topics, a cross section that was representative enough of our year to tell a story …
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Posted on December 20, 2012 by Trevor Jones

Every day, businesses deal with a myriad of issues that have nothing to do with their core business. These include financial functions (like accounting), human resources, maintenance and Information Technology.  In each case, there are two major avenues for dealing with those issues: tackle them in-house or outsource them to a company that makes the function their core business.  Managed services are one way to accomplish that outsourcing. Outsourcing secondary functions is nothing new to …
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Posted on December 10, 2012 by Trevor Jones

If you’re like most financial managers and business owners, you probably get calls from salespeople all the time.  Y ou’re busy, so it’s a natural thing to want to deflect that call about managed services and cloud computing to your IT manager, consultant or whoever takes care of your network and computers for you.  You probably feel like they know more about technology related issues anyway, so why not make them work for their money …
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Posted on December 5, 2012 by Fletcher Kittredge

The cost of healthcare is a major force in shaping the future of the US economy.  According to the Kaiser Family Foundation, we are paying a large portion of our GDP to healthcare and that portion is increasing.   In 1980, as a nation we spent $265 billion in healthcare, 9% of a GDP of  $2.8 trillion.  In 2010, the U.S. paid $2.6 trillion for healthcare, 18% of a GDP of $14.6 trillion. Further, the New …
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Posted on November 28, 2012 by Trevor Jones

Time Warner Cable’s recent introduction of a modem lease fee has many homeowners pondering the question of whether to pay the fee or go and purchase their own modem online from the list of approved devices the company offers.  Because I live in an area GWI is unable to serve, I am one of those people.  We did a little shopping and found a DOCSIS 3.0 cable modem on Amazon.com for about $80, and then …
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Posted on November 21, 2012 by Fletcher Kittredge

For the last two hundred fifty years, new technologies have driven the growth of the US economy.   During the Great Recession, concern has developed among economists that the rate of technological innovation in the future will not stimulate enough economic activity to grow the economy at an average rate of 2.5% or better (for example, see Robert J. Gordon “Is U.S. Economic Growth Over?”). I am not an economist and I don’t know the answer …
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Posted on November 14, 2012 by GWI

The topic of generators came up in a recent management meeting about hurricane Sandy, as it is a really important component of business disaster recovery planning when you depend upon computing. We’ve since read about hospitals and other important places in NYC losing power despite their generators when they could not get fuel. Given these circumstances, I thought it would be a good time to discuss the best way to choose a generator for your …
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Posted on November 7, 2012 by Brad Dormanen

Cloud computing has not only changed the world of technology for consumers, but it has had a major impact on the careers of information technology professionals. Are the skills you learned years ago still being taught? Maybe, but I wanted to share some thoughts on the areas of expertise that are needed today and will become even more important for IT pros in the age of cloud computing. I believe it will be important for …
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Posted on October 31, 2012 by Trevor Jones

The efforts of Maine companies to expand broadband coverage to more communities and deliver faster Internet speeds to homes and businesses has involved investment in multiple technologies for delivering broadband.  In a recent post on the Three Ring Binder’s completion, I pointed out that companies statewide are investing in networks based upon fiber-to-the-premise, DSL, cellular, cable and fixed wireless as a means of expanding available coverage. Of the various platforms, it’s pretty clear that fiber …
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Posted on October 29, 2012 by GWI

To our valued customers: In preparation for the arrival of Hurricane Sandy, GWI has taken steps to ensure that all emergency resources are in-place and ready to prevent and/or minimize service interruptions resulting from the storm.  These steps include: All routine maintenance scheduled during the next 24 hours has been postponed. All mission-critical personnel from GWI’s infrastructure and operations teams are monitoring the system and on standby to respond to issues. All outside contractors involved …
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Posted on October 24, 2012 by Trevor Jones

By now, regular readers of the GWI Blog will know the benefits of small business cloud computing. In order to take best advantage of those benefits, you first need to ensure that your network will support the additional traffic that will be generated by moving your key applications and infrastructure off of your desktops and outside your office walls. Chances are, a network closet that looks like the one at right probably needs some work …
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Posted on October 19, 2012 by Trevor Jones

A few years ago there was a rush among companies that provided phone and Internet service to start marketing a “triple play” package of phone, high speed internet, and television services to residential users.  The appeal to the consumer is supposed to include things like working with a single vendor, having one bill to pay and enjoying cost savings as a consequence of buying all the services in one place.  This assumes, of course, that …
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Posted on October 16, 2012 by Trevor Jones

Maine has a few small rural telephone companies that operate under different rules than the former Verizon territories now owned by Fairpoint. Occasionally on the GWI Blog, we hear from a customer of one of these companies who is frustrated by the lack of competition in their area for broadband service.  One example is a comment left by Steve P. on a blog post about the Three Ring Binder’s impact on broadband in Maine.  In …
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Posted on October 11, 2012 by Trevor Jones

One of the challenges businesses regularly face in building wide area networks is getting the required bandwidth to diverse locations throughout Maine and nationwide at reasonable costs.  Usually, no one carrier has an ubiquitous Metro Ethernet network everywhere a business wants to locate, and the costs of a building a fiber network to order can be prohibitive. This lack of ubiquitous coverage is one reason many telecommunications companies partner with competitors to serve their customers.  …
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Posted on October 3, 2012 by Trevor Jones

Last Friday, I had the privilege of attending Maine Fiber Company’s announcement of the completion of the Three Ring Binder – on budget and ahead of schedule.  As you might expect, since that time I’ve given careful attention to the numerous articles, editorials and TV newscasts covering the story.  Two things are clear to me from that five days’ observation.   Most people, including news media, the public and even some policy makers still have …
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Posted on September 26, 2012 by Fletcher Kittredge

The economy is changing and the pace of change is constantly increasing. I have a feeling that new technologies, globalization, and increasing energy costs are affecting all companies, whether they realize it or not. I wanted to share a few of the changes we’re seeing at GWI how we’re using employee training programs to keep up – and I’d love to hear from your business about what you’re doing too. (More on that in a minute.) …
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Posted on September 19, 2012 by Trevor Jones

For businesses large and small, managing the computer network and keeping it running smoothly is a major concern.  We use our networks to communicate with customers and employees, store customer data and inventory, and keep our books. More and more, businesses are turning to managed IT services to help keep their networks in line with accepted best practices.   Most managed IT services allow you to pay a fixed monthly fee to a service provider that …
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Posted on September 12, 2012 by Colin Haley

As the doors have closed for the pre-registration program for Google Fiber in the Kansas Cities, I thought I would take a moment to give you an update on the Company’s initiative. According to reports, of the 202 “fiberhoods” that were created within the cities, at least 180 of them have met their pre-registration target and will eventually be getting Google Fiber service.  Though those numbers may rise in the ensuing weeks, it appears that …
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