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Northern New England's Largest Internet Service Provider
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HOW TO REACH US

If you need to contact GWI, but don't know where to direct your inquiries, comments or suggestions, please use the following guide. This will allow us to serve you more promptly and efficiently.

Office Locations

Biddeford Office/Mailing Address
8 Pomerleau Street, Biddeford, ME 04005
(207) 286-8686; Fax (207) 286-2061

With all departments in one location, our Biddeford office is the main point of contact for our customers. Below are our office hours and contact information for each department.

Department Office Hours Telephone Number Email Address
Technical Support

24 hours a day,7 days a week (800) 229-2096 support@gwi.net
Sales M-F, 8:00 AM - 7:00 PM

Sat, 8:00 AM - 4:00 PM

(866) 494-2020 services@gwi.net
TTY Line:
Local Number
Toll Free Number

M-S, 7:00 AM - 11:30 PM
(207) 284-0230
(877) 284-0430
Billing M-F, 8:30 AM - 4:30 PM (866) 494-2020 billing@gwi.net
Human Resources M-Th, 7:00 AM - 5:00 PM (207) 602-1114 hr@gwi.net
Marketing M-F, 9:00 AM - 5:00 PM (207) 602-1129 marketing@gwi.net

Email Addresses

The below addresses are always monitored and generally you should expect a reply (if required) within three working days.

Email address Purpose
webmaster@gwi.net Inquiries, comments or suggestions about pages and services on GWI's web server.
services@gwi.net For information on services provided by Great Works Internet.
support@gwi.net When you need help trouble-shooting Internet software or hardware problems.
billing@gwi.net Inquiries about your bill; change of address; account upgrades, cancellations, and temporary account suspensions.
abuse@gwi.net Complaints about misuse of the Internet by GWI customers.
usenet@gwi.net Questions and requests regarding Usenet (Internet news) at GWI.
network@gwi.net Questions about network issues and dedicated lines.
support@gwi.net Problems or requests to do with our email system.
hostmaster@gwi.net Inquiries about DNS and domain name issues.
netletter@gwi.net For questions or suggestions in response to the GWI netLetter.