Meet The GWI Team
Fletcher Kittredge, CEO
Fletcher is the CEO and founder of GWI. Fletcher grew up in Arundel, Maine and went to Colby College, where he majored in English. He graduated in 1984 and in the same year, went to Cambridge, Massachusetts and started working at the research lab, Bolt Beranek and Newman (BBN). The following year Fletcher started graduate work at Harvard University in Computer Science. In 1993, the New York Times had a front page article about the Internet and how it was going to be very big. Fletcher took a small inheritance of $48,000, moved to Maine, and started Biddeford Internet Corporation in 1994, a company which still operates today as GWI. A passionate advocate for broadband growth and network neutrality, Fletcher serves on the ConnectMaine advisory board in addition to his role at GWI. He led GWI's efforts to obtain a $25 million Federal grant to deploy 1,110 miles of high capacity fiber optic in rural Maine as part of the Three Ring Binder project, later transitioning those funds to independent Maine Fiber Company in order to foster competition and lower broadband costs for rural Maine. In 2011, Fletcher was recognized by MaineBiz as Business Leader of the Year for his leadership of GWI and bringing funding for Three Ring Binder to Maine.
Patrick Sweeney, CFO
Patrick Sweeney is joined the GWI team as Chief Financial Officer in 2012 to help the company implement and achieve an aggressive five year growth plan. Known as a leader who builds strong teams and implements rigorous financial systems to help organizations deliver results, Pat has 30 years of experience leading financial, marketing, and sales teams in several industries. Most recently, Pat Served as Interim CEO of Maine Today Media, a $50Million, 450 employee newspaper and digital media company. Pat’s career also includes experience in nationwide real estate, services and manufacturing.
Eric Samp, General Counsel
Frederick Samp was employed for 17 years at Bangor Hydro-Electric Company, at the time a publicly traded electric utility serving Central and Eastern Maine and Maine’s second largest electric utility. He served as General Counsel, overseeing regulatory and legal matters for the Company, and later as Vice President – Finance & Law. In the latter role, Samp acted as the Company’s Chief Financial Officer and was responsible for all regulatory, legal, finance, treasury, accounting and electric transmission services at the Company. He left Bangor Hydro-Electric Company following its merger with Emera Inc. Before working at Bangor Hydro-Electric Company, Samp practiced law for approximately 10 years both in the private sector and as a government attorney employed by the Maine Public Utilities Commission. He is a graduate of Middlebury College (BA 1972) and the University of Maine School of Law (JD 1975).
David Allen, Vice President of Infrastructure
David Allen has been with GWI for over fourteen years. In this time, he has accumulated a wide variety of experience in management, design, planning and project leadership. As Vice President of Infrastructure, David is responsible for the GWI voice and data network as well as the corporate IT infrastructure and software systems. David's experience allows him to provide strategic leadership to his talented staff of managers, engineers and technicians, all of whom are focused on providing a quality service experience to GWI's clients.
Claude Cestaro, Vice President of Business Services
Mr. Cestaro has served as GWI's VP of Business Services since March of 2008. He is responsible for the overall growth and expansion of GWI's Business customer base, including our wholesale and channel partner networks. He has over 35 years experience in the Information Technology and Telecommunications industries, holding various senior management positions for local, regional, and national sales and service organizations. He is a 1977 graduate of Plymouth State University, BS Business Management and he currently resides in Portland with his two sons.
Heather Kelley, Vice President of Customer Service
Heather Kelley joined GWI in June, 1999 as part of the Technical Support team. With a decade of management experience she quickly joined the management team. Heather has managed many different teams during her tenure with GWI: Technical Support, Sales, Business Help Desk, Field Technicians and Billing. She is a strong operational manager with now over 20 years of management experience. Prior to working for GWI Heather managed a quality assurance team for a Direct Response Marketing call center. Heather attended the University of Connecticut in Storrs, CT; she also has an AS in Computer Technology from Southern Maine Technical College.
Remi Caron, Director of Channel Sales
Remi Caron leads GWI’s Channel Sales channel, providing education, support and execution, Remi helps partners deliver value-add services intended to make them more profitable. Prior to joining GWI as the Director of Operations in 2009, Remi’s career began in 1997 where he moved through the ranks of the IT Services industry as an employee for the Maine Technical College System and ValCom, later CBE Technologies. As Remi continued to grow as a professional, he embraced the opportunity to leverage his client relationships, business acumen and technical knowledge as an Account Executive for Boston-based CBE Technologies, a regional IT Services firm. By offering a detailed understanding of technology, coupled with the ability to articulate that knowledge to the layman, Remi grew his book of business to become CBE Technologies’ the top performing Account Executive in Northern New England for two consecutive years.
Brad Dormanen, Director of Information Technology
Brad Dormanen is an Information Technology professional specializing in IT Management, IT Design and Data Center Technologies. Ever since Brad was a youth, he was passionate about technology, which shows in his career in the IT field. His early career started in Minnesota where he provided computer services to the public. After moving to Maine, Brad spent 12 years with a world-class IT services company developing and implementing IT services to hundreds of global customers. He started as a help desk team leader and worked his way up in the company to eventually become their technical manager, responsible for the technical staff and technology hosted in their data center. Brad brings those skills to GWI where he manages the technical infrastructure, data centers and assists in developing new products for GWI's customers.
John Dutka, Director of Operations
John is responsible for sales operations, sales order processing, business technical support and field engineering services. Dutka and his team are in the process of implementing a cloud computing customer relationship management framework that will enable GWI to use business and performance management analytics to achieve best-in-class employee retention and customer satisfaction. Prior to joining GWI, Dutka was Senior Director of Worldwide Technical Support for Enterasys Networks. Dutka brings more that 15 years of technical support and customer service experience to his current role at GWI.
Trevor Jones, Director of Marketing and Product Development
Trevor came to GWI in 2010 to oversee the company's efforts to develop new business and wholesale products and direct GWI's marketing programs. A fifteen year veteran of the telecommunications industry, Trevor has worked in sales and marketing roles for cellular carriers, independent telephone companies, CLECs and interexchange carriers during his career, including eight years with Pine Tree Networks. Most recently, Trevor served as Vice President of Marketing for ZONE Telecom, a nationwide reseller of long distance and data services to the enterprise and wholesale markets. He holds a B.S. in Business Administration from the University of Southern Maine.
Eric Smith, Director of Service Delivery
Eric Smith joined GWI in 2012. His team is responsible for the delivery and implementation of GWI’s commercial products and services. He has a strong and varied background in the Information Technology industry. He founded his own company, ValCom, in 1980. He grew ValCom and its VTEC training division to become Maine’s largest provider of IT services and training. After merging his business with CBE Technologies in 2003, he remained on staff as a major accounts sales executive. Eric graduated from Dartmouth College in 1977. He has three grown sons and lives in South Portland with wife Susan.
Pat Sweeney Joins GWI Senior Leadership To Help Achieve Aggressive Growth Plan
Read More »