Contact GWI

If you need to contact GWI, but don't know where to direct your inquiries, comments or suggestions about our phone and Internet services in Maine, please use the following guide. This will allow us to serve you more promptly and efficiently.

Mailing Address
8 Pomerleau Street
Biddeford, ME 04005
(207) 286-8686; Fax (207) 286-2061 Get Directions

With all departments in one location, our Biddeford office is the main point of contact for our customers. Below are our office hours and contact information for each department.


Office Hours

Telephone #

Email Address

Technical Support 24 hours a day,
7days a week
 (800) 229-2096
 (207) 286-2057
Submit a Technical Support request for non-urgent support issues here. Complete either the residential customer or commercial customer support form and you will receive a confirmation email with a reference number.

Please note that effective September 1, 2012 walk-in technical support is no longer provided at the GWI office at 8 Pomerleau St. in Biddeford.
Sales M-F, 8:00am - 5:00pm
 (866) 494-2020
Cancellations: M-F, 8:00am - 5:00pm  (866) 494-2020  
Toll Free Number    (866) 494-2020  
Billing M-F, 8:00am - 4:30pm  (866) 494-2020
Human Resources M-F, 8:00am - 3:00pm  (207) 602-1114
Marketing M-F, 9:00am - 5:00pm  (207) 602-1139
Media Relations   (Mark Robinson) M-F, 9:00am - 5:00pm  (207) 332-3798

Email Addresses


The below addresses are always monitored and generally you should expect a reply (if required) within three working days. Inquiries, comments or suggestions about pages and services on GWI's web server. For information on services provided by Great Works Internet. When you need help trouble-shooting Internet software or hardware problems. Inquiries about your bill; change of address; account upgrades, cancellations, and temporary account suspensions. Complaints about misuse of the Internet by GWI customers. Questions about network issues and dedicated lines. Problems or requests to do with our email system. Inquiries about DNS and domain name issues. For questions or suggestions in response to the GWI netLetter.
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