Residential Billing Information
Customers will be billed in advance on a monthly basis unless service type or contract specifies otherwise. So, most new customers will receive their first bill (including any applicable set-up fees) immediately after signing up for service. It will be pro-rated for the remainder of the first month.
Invoices for services are sent electronically at the beginning of each billing cycle. However, paper statements may be requested (fees may apply) unless service type, credit check or contract requires an alternate payment method such as automatic payments. Billing date is determined by the date that the account is created, not necessarily the day the service is active. All customers are responsible for monthly payment of invoices regardless of whether such invoices were actually received.
For customers paying by check or money order, payments are due within 20 days after the billing date. Payments should be mailed to:
GWI
8 Pomerleau St.
Biddeford, Maine 04005
Please allow adequate time prior to due date for mailing and processing to avoid interruption of service. GWI is not responsible for misdirected, lost or late payments. You may call the Billing office to notify payment has been sent at (866) 494-2020.
Customers participating in automatic payments via credit/debit card or electronic check, agree to maintain balances sufficient to pay all requested payments. All recurring transactions take place on the same day every month (cycles that begin on a weekend or holiday may be processed on the next business day), this will continue until and unless the billing department is notified otherwise. Notification must be received by the Billing Department prior to the next billing cycle to prevent processing. Certain services require auto payment; therefore the removal of automatic payment information could result in the suspension of service until the customer provides replacement information or completes a credit check.
If payment processing is declined, we will attempt to re-bill before switching the account to paper statements and send off a paper late notice. Failure to contact the Billing office after 20 days of the bill date, with new information may result in suspension of service. It is the customers’ responsibility to make sure that GWI always has the most up to date contact and billing information for their account. Under no circumstances will GWI be liable for bank or credit card fees incurred by the customer for GWI attempting to charge for service. Customers are responsible for being aware of the amount that shall be automatically charged each month. Billing inquires can be made Monday – Friday 8:30 am – 4:30 pm.
Customers agree all charges invoiced to an account shall be deemed to be valid and undisputed unless the customer disputes such charges within 60 days after the billing date. Failure to do so will waive your right to dispute problems or discrepancies with GWI. Questions regarding charges to an account should be directed to GWI’s Billing Department at (866) 494-2020. Adjustments will not be made for charges that are more than 60 days old.
As a courtesy, electronic receipts may be sent unless customers request to opt out.
Returned Payment
If a payment is returned for any reason, a $25.00
returned payment fee will apply and the account will be re-invoiced for service. A second returned payment will result in suspension without notice.
Returned payments must be paid immediately with a money order, cashier’s check, cash or credit card and include the $25.00
returned payment fee.
Any billing disputes done through the bank or Credit Card Company may result in immediate re-invoicing of disputed charge(s) and suspension of the users account. Service will not be reinstated until the account is paid in full.
Faster Speed has Changed Family and Business Life.
— Debra N., Arundel